Mobile payment is the inevitable future of commerce. Apple is continuing to extend the features of Passbook and iBeacon. A digital only gift card, iTunes Pass, has arrived in the US. A digital wallet now comes pre-installed on almost all smart phones. Unlike an app, this wallet lives as part of your phone. It stores your…
Consumers have much higher expectations these paydays. These days the connected ‘always-on’ customer is more informed and has the ability research and validate their choice of purchase, moments before they buy. Never before have we had access to apps to do price comparison like Red Laser or Price Grabber with a single snap of a barcode…
At Virtual Next we talk a lot about Digital Wallets, and extol their superiority over Apps. It’s become obvious to us lately though, that not everyone understands exactly what a digital wallet is. Here’s our best explanation of what it is, and why you would prefer it to an App: A digital wallet is basically…
Recently Bijan Shahrokhi and Elliot Atkins, 2 of our founders, attended the National Restaurant Association Show in Chicago and came back with the following feedback on the state of the restaurant industry. What were the top trends at the NRA show? There were 3 trends that stood out more than any others: Big Data and business…
As the US and world economy comes continues to recover from the downturn in 2008, this next year provides some strong opportunities for the QSR industry. As these opportunities become available, the industry itself becomes a lot more competitive as more players present themselves with differentiated offerings: Food trucks, healthier menus, and more differentiated offerings…
When was the last time you were at a restaurant or public gathering and a good percentage of the people around you did NOT have their heads buried in a gadget? You have probably seen the video of the woman texting while walking, directly into a mall water fountain. We are a nation of tech…
The Customer is Always Right – one of the most cliched and repeated phrases in marketing. And frankly, I don’t believe it’s true. I know that in some circles it’s scandalous to say, but the reality is that sometimes, the customer is wrong, and ANYONE who has worked as a waitress or in the restaurant…
According to Angel.co, there are 420 Loyalty Program Startups. When it comes to loyalty/payment apps, that number grows tenfold to 4K. This is the amount of choice available to or, depending on how you look at it, facing QSR companies. If you’re a QSR company, you are not in the business of loyalty, but surely…
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