Quick Service

Payment and Loyalty: Should they be separate transactions?

Fast food is all about speed. Every second counts. One of the challenges many fast food chains have traditionally faced is how to offer loyalty programs without adding extra time to customer service. When payment and loyalty are separate transactions, the loyalty transaction adds about 30 seconds to the overall experience. Now, everything is changing. Fast…

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Will Robotics Change the Quick Service Industry One Day?

By Bijan Shahrokhi in Quick Service

I am a big fan of finding simple applications to some of the great technology that’s out there. The trick is to find a balance between innovation and continuing existing operations. The fast food industry has always been an interesting industry to me. There are lots of tasks that are mechanical and repetitive and they…

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